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What to do in case of accident?

If you need help, call the number immediately:

+7 495 775 09 99

The operator will connect you with a consultant who will communicate with you in your own language.
Provide the requested information:

  1. Personal data
  2. Policy number.
  3. The place of the accident.
  4. Contact phone number.
  5. A detailed description of the problem.

As soon as your request is accepted, the service centre will give you the first necessary consultation by phone.

As soon as possible pathology will be determined, the doctor will be sent to you in Russia.

With the help of a doctor, visits to specialists and the necessary diagnostic tests will be organised.

In critical condition, the service center may decide to send an ambulance, helicopter, ambulance plane, which will take you to the nearest hospital or to a highly specialized center.

It is important to know that if you are in a place where there are problems with telephone communication, you should contact the nearest medical centre.

The doctor will diagnose and prescribe treatment.

All advance payments can be fully reimbursed.

How to get a refund.

You must send us the originals of the documents received within 20 days of the expiration of your insurance. The documents must be in Russian.

Medical report
Receipts and / or invoices for payment of medical assistance.
Receipts and / or invoices for payment of medicines.
Receipts and / or invoices for the payment of expenses related to the event.
Copy of passport.
Copy of the immigration card.
Copy of temporary home registration in Russia.

For more information, please contact
Once all the documents have been received, the administration will reimburse you 100% of the costs by bank transfer or credit card within 30 days.

No deductible will be retained.